Individual and collective engagement is an organisation’s accelerant. Differences in approach or opinion become an opportunity, a performance enhancer, a lever for collaboration and creativity.
OnCourse knows from our 25 years experience in conflict resolution that embedding conflict resolving behaviours, perspective and insight into the individuals and the system of an organisation, enables conflict to become a desirable force for collaboration and creativity.
More recently, we have embedded in our ‘Conflict to Collaboration’ processes new learnings from neuroscience and psychology as well as commercial mediation practices. This has resulted in programs that are current, robust, valuable and highly effective in dealing with conflict at early and less costly stages.
Within our rapidly changing and over-stimulated world people are more likely to miss critical information and simmer over misunderstandings. Our capacity to be resilient amidst emotionally charged experiences is necessary for individual and organisational sustainability.
OnCourse helps create an organisation that values and maximises different viewpoints. Differences are embraced and harnessed as a powerful driver of open, non-reactive less judgemental, constructive conversations. It is this powerful shift of attitude and behaviour that alters the whole course of communications.
Unresolved issues carry a huge financial, as well as emotional and physical cost especially when litigation is perceived as the only path to resolution. Handled early and the problem is averted. Leave it to fester and the problem escalates towards crisis.
The outcomes of our approach are that individuals, teams and organisations embrace the value of difference and avoid the adversarial behaviour that underpins legal solutions as the best path forward. They see facilitated communication as a competitive advantage, a way to harness talent and drive sustainability and performance.